Supported Communication Channels
Get a hands-on communication experience through multiple channels, enjoy seamless updates and engagements.
Phone Calls
- Enable direct customer communication through registered phone numbers
- Log call details against service requests and work orders
- Maintain full call context for better follow-ups and accountability
Every call becomes part of the service history
- Send automated emails for job confirmations, reminders, invoices, and service reports
- Use branded templates for professional communication
- Track all email interactions centrally
- Deliver instant updates and reminders on customers' preferred messaging app
- Share job status, technician arrival alerts, and service confirmations
- Improve response rates with real-time messaging
Webforms
- Allow customers to raise service requests through customizable forms
- Embed forms on websites or customer portals
- Capture accurate service details without manual intervention
Social Media
- Receive and respond to service requests from social platforms
- Convert social inquiries into actionable service tickets
- Maintain brand responsiveness across public channels
Turn social conversations into structured service workflows.
Automated Notifications
- Trigger alerts for appointment scheduling, rescheduling, and completion
- Notify customers and internal teams automatically
- Ensure everyone stays informed at every stage of service
